Terms and Conditions

Conditions for using the website and for booking travel services.

Last updated: August 11, 2026

Draft pending legal review

This document is an editable base version. It must be reviewed and approved by legal counsel before being considered final.

  1. 1. Acceptance of terms

    By browsing this site or requesting a quote you accept these terms. If you do not agree, please do not use the site or book the services offered.

  2. 2. Scope of service

    We act as a travel agency intermediating between the traveler and travel suppliers (airlines, hotels, operators and carriers). The specific conditions of each service are those set by each supplier.

  3. 3. Reservations and payments

    Reservations are confirmed once the agreed payment is received and the supplier confirms availability. Prices may change due to availability, exchange rate or fare changes until confirmation. [Detail payment methods with the commercial team].

  4. 4. Cancellations and refunds

    Cancellations, changes and refunds are governed by each supplier's policies and may incur penalties. Agency administrative fees, where applicable, will be disclosed before confirming the reservation. [Define penalties and fees with legal counsel].

  5. 5. Traveler responsibilities

    The traveler is responsible for providing accurate data, arriving on time, complying with supplier rules and holding the documentation required by each destination.

  6. 6. Agency liability

    We are responsible for properly managing the intermediation. We are not liable for breaches, delays or changes attributable to suppliers or to force majeure. [Review scope with legal counsel].

  7. 7. Travel documentation

    It is the traveler's responsibility to hold a valid ID, passport, visas, vaccinations and any other requirements in force at the destination. We provide reference guidance only, which is not binding.

  8. 8. Intellectual property

    Texts, images, trademarks and other site content belong to CirucTravel or its owners and may not be reproduced without prior authorization.

  9. 9. Complaints book

    We make the consumer complaints book available in accordance with applicable regulations. [Link the official channel once available].

  10. 10. Governing law

    These terms are governed by the legislation applicable at the agency's place of operation. [Confirm jurisdiction with legal counsel].

  11. 11. Contact

    For questions about these terms, write to us through the channels published in the Contact section of this site.